Refund Policy

Last updated: [DATE]

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Who we are

Make Matric Easy ("we", "us") is operated by [FULL LEGAL NAME OR REGISTERED BUSINESS NAME][REGISTRATION NUMBER, IF ANY], [PHYSICAL ADDRESS IN SOUTH AFRICA]. Contact us at makematriceasy@gmail.com[TELEPHONE NUMBER].

This policy applies to purchases of subjects on Make Matric Easy.

Refunds are only available on the day of purchase

You can ask for a refund only within the first 24 hours after your payment. A request made after the first 24 hours will not be refunded. Access to digital study content starts as soon as your payment is confirmed, so please check the subject you are buying before you pay.

If something goes wrong with your purchase

You were charged but the subject did not unlock. Unlocking normally happens within seconds. If it has not happened within 30 minutes, email us your payment reference straight away. We will unlock it or refund you in full.
You were charged twice for the same subject. Email us within the 24 hours and we will refund the extra payment.
The content does not work. Tell us within the 24 hours. We will fix the problem or refund you.

How to ask for a refund

Email makematriceasy@gmail.com from the address you signed up with. Ask within 24 hours of paying. Include your name, the subject and your payment reference (shown after you pay and in your Paystack receipt). Approved refunds go back to the original payment method through Paystack and can take several working days to appear.

Your legal rights

This policy does not take away any rights you have under the Consumer Protection Act, 2008 or other South African law.